POLICIES

1. Shipping

2. Customs

3. Returns & Exchange

4. Copyright

5. Conditions of Use

6. Privacy

7. Payment

8. Store

9. Friends & Family Card

10. Hong Kong Exchange Rate

11. Gift Card

  

Shipping:

Orders received before 5pm Monday through Saturday will be processed within 24-48 hrs pending item availability and payment verification. Orders placed after 5pm will begin processing the following business day (excluding Sundays and Public Holidays).

 

Area

Rate

Delivery Time

Hong Kong (incl. Discovery Bay & Lantau Island)

Free

1-4 days

International

Purchases at or below HK$ 1,199: HK$ 100

 

 

Purchases above HK$ 1,199: Free

 

 

If you refuse a shipment from The9thMuse, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to The9thMuse. This amount will be deducted from your merchandise refund.

Please email your shipping and handling questions or comments to [email protected] or call our store at (852) 2537 7598 / 2537 7599.

Customs:

We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country, therefore we cannot predict what they will be. Please contact your local customs office for further information.

Returns & Exchange:

Returns for items are accepted for full refund or store credit. Store credit will be valid for 180 days from date of issue. We offer a one-time exchange for the same item in a different size, assuming the item requested in exchange is equal in value to the item returned. Items which have since gone on sale are not eligible for a refund.

All customers who wish to return their orders should contact [email protected] to notify us of your request. Return and exchange items MUST be received by The9thMuse within 14 days for local Hong Kong and 21 days for international purchases from the date of receipt. For items received after this time period, we reserve the right to deny the return or exchange. Please note that all sale and promotional items are FINAL SALE and cannot be returned or exchanged.

All returns and exchanges must be shipped via traceable and insured mail. Local Hong Kong customers may also return or exchange an item at our store, being sure to bring along the receipt. Return and exchange items must be UNWORN, UNALTERED and UNWASHED, with all tags attached and in original packaging.

Once we receive your return package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Processing time for an exchange item is also 5 days depending on item availability.

Please Note: Shipping and handling charges are not refundable.

Copyright:

All content on The9thMuse including but not limited to: graphics, logos, informational content, and program code such as html and javascripts are copyrighted material of The9thMuse and may not be reproduced in any way without the express and prior written consent of The9thMuse.

Conditions of Use:

All prices listed are accurate at the time of listing. Should an item be listed incorrectly or be unavailable, The9thMuse reserves all rights including the right to withdraw such item from sale and/ or refuse to sell the item at the listed price.

Please note that although an acknowledgment is automatically generated for all orders placed via The9thMuse confirming a purchase order, the acknowledgment does not constitute a contract – an order may be canceled due to a purchaser’s failure to authorize payment, insufficient inventory, suspicion of fraudulent activity or any other reason, as The9thMuse sees fit. The9thMuse also reserves the ultimate right and full discretion to refuse or cancel any such orders regardless of whether a credit card has been charged. If a credit card has already been charged and the order is cancelled, The9thMuse shall reimburse the credit card in the same amount charged.

You agree that the laws of Hong Kong SAR, China, will govern all matters in relation to and all disputes arising between you and The9thMuse including these terms and conditions of use.

Privacy:

The9thMuse highly respects your right to privacy. The9thMuse will not rent, sell, or share your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, you may choose to unsubscribe to our newsletter emails.

Our website provides firewall and encryption for all data before and after check out. During the ordering process, PayPal keeps customers safe by deploying a broad range of physical and electronic security measures, including data encryption, Secure Sockets Level (SSL) verification, and an antifraud team of international specialists. In order to protect customers to the fullest extent, www.the9thmuse.com does not store your credit card information at any time.

Your privacy is important to us and we care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.

We provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

Payment:

Payment online is completed by PayPal, which supports Visa, MasterCard, American Express and Discovery Card. You do not need a PayPal account to use this payment service with The9thMuse. We do not accept personal checks, money orders or direct bank transfers.

For our customers located in Hong Kong, you can always drop by our store to pick up your purchase and pay by cash or credit card in person. Our store supports Visa and MasterCard.

Store:

If you see an item of your liking on our website but would like to try it on, please always feel free to come visit our store. You can return or exchange your online purchase here as well. For details please refer to our Returns & Exchange policies.

Our store hours are Monday to Sunday, 10:30am – 7:30pm; Public Holidays by appointment.

The9thMuse Store:

a 12/F, Unit 1204, One Lyndhurst Tower,
No.1 Lyndhurst Terrace, Central, Hong Kong
t 852 2537 7598 e [email protected]

Friends & Family Card:

The9thMuse Friends & Family Card is our token of gratitude to our most loyal patrons. Customers who make a one-time purchase above HK$ 5,000 or who shop with us 3 times in one month either online or in-store will automatically receive our Friends & Family Card.

The Terms and Conditions related to the usage of the card:

Use of the Friends & Family Card implies acceptance of the terms and conditions of use.

The9thMuse Friends & Family Card entitles you to 10% off all products purchased in-store. The 10% membership discount does not apply to purchases of gift cards/vouchers, or campaign/charity products. Card discount is not available in conjunction with other in-store or online promotions unless otherwise stated.

Card must be presented at time of purchase. Card is not a bank card or a credit card. Goods purchased with the card discount are for personal consumption only and are not to be resold or further commercialized.

The9thMuse reserves the right to alter any aspect of this promotion at any time at its sole discretion.


HKD Exchange Rate:
Hong Kong Dollars exchange roughly at 1 US Dollar to 7.76 Hong Kong Dollars. For more currency exchange information, please visit this currency converter.


Gift Card:
The long-awaited T9M Gift Card has finally arrived! Available in increments of HK $300, 500, 800 and 1,000, it offers convenience and choice for every budget. The T9M Gift Card with its special message note card is the perfect seasonal present – personal, unique, and open to a world of beauty and inspiration.

Terms and Conditions
Use of this card implies acceptance of terms and conditions of use. This Gift Card from The9thMuse entitles the cardholder to use the value stated on the card in-store only at The9thMuse. The Friends & Family Card and other discount vouchers do not apply to the purchase of this Gift Card. Gift Card recipients holding a Friends & Family Card or other voucher may apply their privileges when purchasing goods with the Gift Card. The cardholder can spend any remaining credit on the card as desired until it is used up. The9thMuse reserves the right to alter any aspect of this promotion at any time at its sole discretion.

Free Shipping in Hong Kong &
On International Orders over HKD 1,199 See Details